Dimension Fantasy

Technical Support Center

FAQ & Knowledge Base

Find answers to common questions and solutions to frequent issues in our comprehensive knowledge base.

Browse FAQs

Report a Bug

Encountered an issue? Let us know so we can fix it and improve your gaming experience.

Report Issue

Contact Support

Can't find what you're looking for? Our support team is here to help with any questions.

Contact Us

Frequently Asked Questions

How do I reset my password?

To reset your password, go to the login screen and tap on "Forgot Password". You will receive an email with instructions to reset your password. If you don't receive the email, please check your spam folder.

The game is crashing on startup. What can I do?

If the game is crashing on startup, try these steps:

  1. Restart your device
  2. Check for game updates in your app store
  3. Ensure your device meets the minimum requirements (iOS 12+ or Android 7+)
  4. Clear the app cache (Android) or reinstall the app

If the problem persists, contact our support team with details about your device.

How do I restore my purchases?

To restore purchases, go to the in-game store and look for the "Restore Purchases" option. Make sure you're logged in with the same account you used to make the original purchases. If you're having trouble, contact support with your purchase receipts.

Why is my game progress not saving?

Game progress should automatically save when you're connected to the internet. If your progress isn't saving:

  • Check your internet connection
  • Ensure you're logged into your account
  • Make sure you have sufficient storage space on your device
  • Try manually saving from the game settings menu
How can I improve game performance?

To improve game performance:

  • Close other apps running in the background
  • Lower the graphics settings in the game options
  • Ensure your device has at least 1GB of free storage
  • Update your device's operating system to the latest version
  • Restart your device regularly to clear memory

Contact Technical Support

Thank you! Your message has been sent successfully. We'll get back to you within 24 hours.
There was an error sending your message. Please try again or email us directly at [email protected]

Prefer to email us directly?

[email protected]